Repair & Breakdown Support

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Repair & Breakdown Support

Fast Response. Expert Diagnostics. Reliable Restoration of Uptime.

What This Service Covers

When your inspection system is down, every minute affects production, dispatch, and quality confidence. MQS provides repair and breakdown support for MQS systems to quickly diagnose issues, restore functionality, and prevent repeat failures—through remote troubleshooting, on-site service, and structured repair workflows.

What We Offer?

Remote Troubleshooting & First Response

Quick triage over phone/video to understand the fault and guide immediate checks.

On-Site Breakdown Support

Service engineer visit for diagnosis, repair, and verification of system performance.

Root Cause Analysis (RCA)

Identify why the failure happened and recommend preventive actions to avoid recurrence.

Replacement / Repair of Subsystems

Support for electrical, mechanical, motion, imaging chain and control components (as applicable).

Post-Repair Calibration / Performance Verification

Ensure system returns to stable imaging quality and repeatable inspection outcomes.

Service Report & Recommendations

Clear documentation of fault, resolution steps, and next actions (PM, spares, training).

Typical Issues We Help Resolve

System not powering ON / intermittent shutdowns
Door interlock / safety trip / emergency stop triggers
Motion / manipulator faults (axis errors, homing issues, misalignment)
Imaging issues (no image, artifacts, detector errors, poor contrast)
Software / HMI issues (UI freeze, program/macro errors, communication faults)
Cooling / temperature alarms
Generator / source-related alerts (where applicable)

Support Workflow

1

Raise a Service Request

Form submission with system details

2

Remote Diagnosis & Triage

Initial checks and action plan

3

On-Site Repair / Parts Action

If required based on diagnosis

4

Verification & Closure

Test scan and service report

What We Need From You

System model + site location
Fault description + when it started
Any error message / alarm code (photo is best)
Last working state / recent changes (shift, power, environment)
Sample images (if imaging quality issue)
Availability window for access to the machine

Escalation & Response

To ensure faster handling, requests are prioritized based on:

Production impact (line down vs non-critical)
Safety-related faults (interlock, radiation safety, alarms)
Time sensitivity (dispatch commitments, audits)